Get in Touch With Us
This is the page to use if you want to reach the Best US Online Casinos editorial team. We research and review US online casinos, bonuses, payment methods and licensing rules, and we welcome questions, corrections and suggestions from readers aged 21 and over. Below you will find what to send us, what to include, and where to go for problems we cannot solve.
Disclosure: some casinos we cover may pay the publisher a commission if you sign up through our links. Commission does not decide how casinos are ranked or what we write about them.
How to reach the editorial team
We have not published a direct email address or phone number on this page, so please use the contact form or contact link shown in the site header or footer, if one is available on your device. Messages go to the editorial team, not to any casino.
We do not promise a fixed response time. We read what we receive, and we prioritize factual corrections and safety-related concerns.
What you can contact us about
- Corrections: a bonus term, payment method, state availability note or licensing detail that looks out of date or wrong.
- Questions about our reviews: how we reached a rating, or what a term such as wagering requirement, cashout limit or bonus expiry means.
- Suggestions: topics you want covered, such as withdrawal times, identity verification or game fairness.
- Partnership or editorial enquiries: tell us who you are and what you propose. Commercial arrangements do not buy ranking position.
- Responsible gambling concerns: tell us if you need direction to support resources.
How to get a useful answer quickly
- Name the page and the casino or topic you are asking about.
- Give your state, since online casino legality and availability vary by state.
- Quote the exact bonus term, figure or statement you are questioning, and the date you saw it.
- Include a link or screenshot of the casino's own terms if you are reporting a change.
- Do not send passwords, full card numbers or identity documents. We never need them.
Problems with your casino account
We are a research and comparison site. We do not operate casinos, hold player funds, process payments or make decisions on withdrawals, so we cannot release a payout, reverse a bonus or reopen a closed account.
If you have a dispute with an operator, this is the usual path:
- Contact the casino's customer support first and keep a written record, including dates, amounts and transaction IDs.
- Read the bonus terms you accepted. Wagering requirements, maximum bet rules, expiry dates and cashout caps often explain disputed balances.
- If the casino is licensed in your state, escalate to its complaints procedure and then to the state gaming regulator that licenses it.
- Check that an operator is authorized in your state. Accepting US customers is not the same as being licensed to serve them.
We can help you understand the terms, but we cannot arbitrate, and we cannot guarantee any outcome.
Help if gambling is causing harm
If gambling is affecting your finances, relationships or wellbeing, free confidential support is available in the US. The National Problem Gambling Helpline can be reached 24/7 by calling or texting 1-800-GAMBLER (1-800-426-2537). Casinos licensed in your state must offer tools such as deposit limits, loss limits and self-exclusion. Gambling blocking software can also restrict access on your devices.
Gambling is not a source of income and not a solution to money problems. Only play with money you can afford to lose.
How we handle corrections
Bonus terms, payment options and state rules change often. Our information was last fact-checked on Sep 30, 2026. When you report an error, we check it against the casino's published terms or the relevant regulator, and update the page if it is confirmed. We try to separate what is confirmed, what is casino advertising, and what remains unresolved.
To see how we approach casino comparisons more widely, you can also read our guide to casinos outside GamStop, which is aimed at a different audience but shows how we explain regulation and player protections.
What we cannot do
- Give legal or financial advice.
- Confirm your personal eligibility in a given state. Check with your state's gaming regulator.
- Recover deposits, winnings or bonuses.
- Recommend a casino that is not part of our reviewed selections.
Thanks for helping keep our reviews accurate and useful.